FAQ

Where are the items made?
All items are manufactured in Toronto, Ontario, Canada although the fabrics are made internationally in various countries.  

Do you do bridesmaids dresses?
Yes, we will work with you for your wedding needs like dressing your bridesmaids. We will work together to choose a specific fabric for your bridal party then choose styles from the regular collections to produce them in. Custom sizes can also be made. Please contact the studio for more detail.

Do you offer alterations?
No we do not but we do recommend two great tailors in Toronto:
Shoppe and Tailor, 428 Ossington Avenue, Toronto, ON
Stytchin Thyme, 927 Mount Pleasant Road, Toronto, ON

How long will it take for my purchase to be shipped-out?

Unless otherwise specified in the products information, your order will be sent out in 1-3 business days. 

What company will deliver my items?
Canada Post picks up and delivers all shipments delivered within Canada. They also pick up international shipments however they will be delivered by your local postal services.

Do you ship outside of Canada?
Yes we do! All shipping charges are calculated for you at checkout.

Can I return my purchase?
Yes, you can return full priced items and exchange sale items* by following these simple steps:
1) Contact 3rd Floor Studio via email within 3 days of your items original delivery date.
2) Once a return/exchange confirmation has been sent via email, send your item back to 3rd Floor Studio at your own cost. Item must arrive to 3rd Floor Studio within 10 business days of the return confirmation (unless otherwise specified). A refund/exchange/store credit will be granted, excluding the original shipping cost once items arrive.

*Sale items, previously reduced items or those bought with a discount code are eligible for exchange or store credit unless otherwise noted.

* Custom order items, special order items are final sale.

Can I carry 3rd Floor Studio in my store?
Yes you could! Please send us an email with your contact information and a link to your stores website and we will send you the current lookbooks asap.