How long will it take for my purchase to be shipped-out?
Unless otherwise specified in the products information, your order can take up to 5 business days to be sent out. These 5 day do not include shipping time. If you require a faster turn around please note it on your order.
What company will deliver my items?
Canada Post picks up and delivers all shipments delivered within Canada. They also pick up international shipments however they will be delivered by your local postal services.
Do you offer free shipping?
Yes, we offer free shipping within Canada on orders over $99 before tax.
Do you ship outside of Canada?
Yes we do! All shipping charges are calculated for you at checkout.
Can I return my purchase?
Yes, you can return full priced items and exchange sale items* by following these simple steps:
1) Contact 3rd Floor Studio via email within 3 days of your items original delivery date.
2) Once a return/exchange confirmation has been sent via email, send your item back to 3rd Floor Studio at your own cost. Item must arrive to 3rd Floor Studio within 10 business days of the return confirmation (unless otherwise specified). A refund/exchange/store credit will be granted, excluding the original shipping cost once items arrive.
*Sale items, previously reduced items or those bought with a discount code are eligible for exchange or store credit unless otherwise noted.
* Custom order items, special order items are final sale.